What we recommend is to contact the laptop manufacturer to request a physical inspection of the laptop’s adapter and the adapter’s connection to rule out a possible faulty component. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.īased on the troubleshooting you have completed, and the issue presented. *Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Note: Please test both files with the instructions above Note: To find the driver please follow this path: Driver and downloads> Find Drivers> Category> Network> Intel 8260/7265/3165 Wi-Fi Driver version 22.20.0.6, A34> download. Select the location where the driver files are located.ġ3-Click Next. zip file from the driver download link on the computer.Ĥ-Right-click your Intel Wireless Adapter and choose to uninstall it.ĥ-Make sure to select the option to Delete the driver software for this device.Ħ-Repeat steps 3 through 5 until the option to Delete the driver software for this device is greyed out.ħ- Right-click your Intel Wireless Adapterĩ-Click Browse my computer for driver software.ġ0-Click Let me pick from a list of device drivers on my computer.ġ2-Click Browse. zip version of the driver by following the steps below:ġ-Save the. exe file is unsuccessful you can try with the. Complete a clean installation of the latest Dell driver and if the issue persists you can try our latest generic driver. Since your computer is a laptop, there is not much we can do in regards to hardware since that type of diagnosing should only be done by either a repair shop or Dell’s support however, since the problem started with uninstalling software please try the following and let us know if the issue persists. Did any yellow exclamation signs appeared in your device manager? Do you still see your wireless adapter model under the device manager’s network adapters section? Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently? How did you uninstall the adapter’s driver manually or with a tool? Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). To save your scan, click on "Next", then "Save".Click on the menu where it says "Summary" to change to "Detailed View".By default, Intel® SSU will take you to the "Summary View".Open the application and click on "Scan" to see the system and device information.Intel® System Support Utility (Intel® SSU) We appreciate the logs and the information provided so far however, in order to further assist you please provide the following Thank you for posting on the Intel® communities.
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